Refund Policy

At [Coffee Shop/Food Business Name] website, we strive to provide excellent customer service and ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a refund policy to address any issues or concerns. Please review the following guidelines to understand our refund procedures:

Eligibility for Refunds a. Perishable Food Items: Due to safety and hygiene reasons, we do not offer refunds for perishable food items, including prepared meals, beverages, and fresh produce, unless they are faulty, damaged, or incorrect. b. Non-Perishable Items: Refunds for non-perishable items, such as packaged goods or kitchen accessories, may be considered on a case-by-case basis. Please contact our customer support team to discuss your specific situation.
Refund Process a. Contact Customer Support: If you believe you are eligible for a refund, please contact our customer support team within 24 hours of receiving your order. Provide us with detailed information regarding the issue, along with any supporting evidence, such as photographs if applicable. b. Evaluation and Resolution: Our team will review your request and assess the circumstances. We may request additional information or evidence, if necessary, to facilitate the evaluation process. We will then determine whether a refund is appropriate based on our policies and guidelines. c. Refund Options: If a refund is approved, we will process it using the original payment method used for the purchase. Refunds are typically issued within 7 days of approving the refund request. d. Non-Refundable Items: Certain items may be non-refundable, such as gift cards or promotional items. Any exceptions to our refund policy will be clearly communicated at the time of purchase.
Communication and Updates a. We will keep you informed throughout the refund process, providing updates on the status of your request and any actions taken. b. In case of delays or unexpected circumstances, we will strive to notify you promptly and provide an estimated timeline for the refund.
Customer Support a. Our dedicated customer support team is available to assist you with any questions, concerns, or issues related to refunds. Please reach out to us through the provided channels for prompt assistance.

Please note that this Refund Policy applies only to purchases made through [Coffee Shop/Food Business Name] website and [Coffee Shop/Food Business Name] website mobile app. For refunds related to purchases made through third-party platforms, please refer to the respective platform's refund policies.

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or need further clarification regarding our refund policy, please contact us through the provided channels.